Payments and refunds

Ready to explore Africa with us, below is all you need to know about booking, payments, cancellations and refunds. 

1. Deposits

To reserve a spot, a non refundable deposit is required. All bookings can be made via email or calls. Any cash transfers will incur bank charges which will be charged to your account. 

We accept installments, please contact us to arrange.

2. Payment deadlines

Please settle your account 30 days before your trip. Any late payments will incur a $30 late fee.

3. Cancellations and refunds

The following is our cancellation policy:

Days before departure:

90+ days: 100% excluding deposits

60-89 days: 90% excluding deposits

30-59 days: 60% excluding deposits

Less than 30 days: Non refundable. 

You may receive a 100% refund if you can find a replacement traveler. (excluding flights)

4. Missed tours

We will not be able to refund you if:

• Miss the tour
• Miss the bus or flight departure
• Do not have the correct travel documents

Bespoke Luxe Journeys will not be liable for any missed flights or delays caused by the client

5. Rebooking or transferring a tour

• $30 rebooking fee applies for changes made within 30 days of departure
• You cannot transfer from a full-priced tour to a promotional deal
• Tour bookings are non-transferrable to another person

6. If we postpone

If a tour is postponed due to border closures, low bookings, natural disasters, or similar causes:

• No refund will be given
• The tour will be rescheduled within 12 months

7. Travel insurance is strongly recommended

We highly recommend purchasing travel insurance to cover emergencies such as:

• Illness or injury
• Death in the family
• Denied leave or work commitments
• Personal cancellations

Note: Our cancellation policy still applies in all these cases.

8. Contact

For any questions on these terms, please reach us on

email: res@bljourneys.co.zw.

Cell: +263 78 904 2748

Landline: +263 8677 212 356